ABOUT (with testimonials)

AAG Mobile Application

Off-the-shelf smartphone apps for opening tickets and improving fault resolution

AAG Mobile was founded in 2013 with the mission of enhancing mobile ticketing in the automotive industry and other sectors. We initiated an eighteen-month process of research and development with server-side developers, database programmers, mobile application programmers for Android and iOS, UI/UX engineers, industrial design engineers and graphic designers. By August of 2014 we had a prototype of our mobile ticketing system that we were able to start demonstrating to potential clients. Within a month we had our first customer.

We started off with the automotive app and now we have ticketing solutions for IT helpdesks, Building Maintenance, Security & Safety, Machinery Maintenance and Human Resources.

Our strategy is based on providing a solution that is as close to an off-the-shelf product as possible coupled with minimal customization, and integration with the client’s existing systems. To get to this position, AAG Mobile invested heavily in focus groups and interviews with industry experts so that the ticketing and reporting workflow is as close to generic as possible. In the world of corporate software, the challenge is always for the product to mirror the business logic as closely as possible. At AAG Mobile we have made this our core principle so that we can provide an attractive solution with rapid implementation. We know that our customer base requires implementation to take place within a 6 week to 3 month window.

ENDORSEMENTS & TESTIMONIALS

AAG Mobile has already had successful implementations with multinationals such as Amdocs (telephony billing systems) and Readymix (part of the international CEMEX cement conglomerate). The ability to meet the demanding requirements of large companies with very rigorous purchasing criteria are a definite proof of concept and vote of confidence.

CEMEX

With AAG Mobile, all of the information is at our disposal in real time, improving our processes and overall efficiency. In 2015 Cemex named the AAG Mobile app in our Best Practices review. The app has really improved our employees’ awareness and reporting capabilities, and it is also an excellent communication channel for efficient and friendly internal messaging.

Ytzhak Bejerano

Country Director

Readymix Ltd., Israel (division of Cemex)

AMDOCS

We are a very large organization and we strive to provide excellent internal customer service to our employees. We know that staff want to report issues so as to improve operational efficiency and AAG Mobile allows us to offer this service in the most effective way possible. Everyone has a smartphone in their pocket and we already see an improvement in employee satisfaction surveys.

Connected Car Conference

AAG Mobile was invited to take part in the Connected Car Conference 2016. Here the focus was on our automotive app for reporting car problems and providing roadside assistance. Of particular interest was our ability to hook into the car’s OBD and entertainment systems. The added value that we provide in the rapidly evolving arena of car technology was praised by many of the industry experts who attended.

Yoav Gat

VP Global Services

Amdocs Ltd., Israel

AAG MOBILE CREATES ADDED VALUE

Reduce Call Center operating costs by channeling all reporting through the mobile apps.
Service reps receive structured information that clearly identifies the reporter, their location (if necessary), and a host of other parameters.
FCR (First Call Resolution ) and ACT (Average Call Time) improve, as all relevant information is captured, including photos and supplementary notes.
Push notifications to users in real time for important information and updates.
Service tickets are rapidly assigned to the responsible party – whether internal or third party.
Easy monitoring of ticket status.
Interface with existing systems.
User-friendly dashboard for centralized reporting and viewing.

TECHNOLOGY LEADERSHIP

Embrace the halo of being an early adopter with all the karma that brings.
Customers and staff will value the enhanced customer service experience.
As the speed of fault resolution noticeably increases, customer satisfaction will rise.
Learn more about your customer and staff usage patterns.
Send segmented messages to groups of users. This can include advertising campaigns and promotions as well as operational messages.
Use our built-in component (API) to transfer data to Excel and Big Data servers in favor of the analysis and BI tools that are currently available in your organization.

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