AAG Mobile is an off-the-shelf product designed to work and interface with your existing systems. You may have a number of back-end ticketing systems for various aspects of your business while some service providers are internal and other tickets are sub-contracted to a third party. In all cases, we will take care of the back office intricacies while providing your users with a unified ticketing experience.
Precise and accurate reporting is the key to effective resolution, so all of AAG Mobile’s modules guide the user to report all the relevant information, backed up by a photo or voice notes.
KEY ELEMENTS OF OUR SOLUTION
White Label
My Message
My Ticket Status
The app has your logo, branding and messaging to provide staff with a seamless corporate experience.
Send push notifications to users.
For example, notify staff of known IT issues or inform drivers of important legislative changes. For each message you can see how many people read the message, as well as a host of other statistics. We provide attractive templates so you can easily add pictures, links to web pages and YouTube videos.
Both service providers and users can see the status of every ticket. Service providers can assign and close tickets while users can provide feedback.
AAG Back Office
Infrastructure
Our solution relies on a suite of robust back office tools and modules. These include data management, APIs and interfaces with your existing CRM, ERP and helpdesk systems, etc. We recognize that success depends on seamless integration with your current infrastructure.
We provide an SaaS (Software as a Service) mobile ticketing application. This includes all the required software and hardware, while harnessing the distributive power and scalability of the cloud. We actively stress test our data security on a daily basis. The mobile apps are compatible with iOS and Android. We are committed to future-proofing for OS upgrades, and even if a popular new OS comes along.
Business Model
Our business model is simple. There’s a one-time setup fee and a monthly, no commitment, maintenance fee. That’s it. Let’s get started, but you can stop at any time without penalty and without the bind of a long-term contract.
THE AAG MOBILE MODULES
TRANSPORTATION
IT HELP DESK
Let your drivers report faults, inform them of scheduled maintenance. Plus, enable them to report accidents and make SOS calls.
Quick and easy reporting of problems plus a platform for tech staff to send important announcements to users.
BUILDING MAINTENANCE
Staff can take photos of problems they encounter to send quick and efficient messages alerting the maintenance team to issues that need to be fixed.
MACHINE MAINTENANCE
SECURITY & SAFETY
Industrial machinery, generators, off-road trucks and tractors, etc. all have maintenance schedules and occasional faults. Operators can create tickets to inform management of issues, and receive notification of scheduled servicing.
Enable staff to report on security breaches and violations of safety codes straight from their smartphone. They can send photos and notes to easily explain the problem and alert executive management.
HUMAN RESOURCES
Use our app as your employees’ time clock and attendance record. The My Message module is perfect for sending information to the workforce. You can also upload the organizational structure so that staff going from one office to another know whom to speak to and who is responsible for various corporate functions.
IMPLEMENTATION METHODOLOGY
AAG Mobile’s offering is the result of an intensive and in-depth study of business practices so that our overall solution is essentially an off-the-shelf product. Our ticketing and monitoring apps are designed to very closely mirror the way companies and their staff work.
Our clients choose which of the various modules they wish to implement.
The methodology includes an initial evaluation and ROI assessment. We genuinely want to take on clients where the added value of our solution is clear, and where we can improve current business methodologies to make the receipt and resolution of service tickets much more efficient.
Additionally, we perform a Gap Analysis, incorporate your logo and color scheme into the apps (white labeling) and our engineers work on the interfaces and integration with your existing systems.
Our aim is to provide the solution in 6 weeks – 3 months, after integrating with your existing systems.
While AAG Mobile has a full suite of front-end apps and back-end management modules, the aim is to maintain your existing databases and management software, with our team carrying out the necessary integration.
During the implementation period we learn your business processes and current systems, before developing our solution. There follows a period of internal testing and customer testing after which we fine tune the solution ahead of training and distribution to staff.
If any issues arise, you can of course open a helpdesk ticket with us…