Simplify operations with a smartphone app for your customers
Almost all of your customers have a smartphone to keep on top of things and manage their daily schedule. Let them report issues and receive key updates via our app.
KEY ELEMENTS OF OUR SOLUTION
White Label
My Message
My Ticket Status
The app has your logo, branding and messaging to provide customers with a seamless corporate experience.
Send push notifications to users.
For example, notify staff of known IT issues or inform drivers of important legislative changes. For each message you can see how many people read the message, as well as a host of other statistics. We provide attractive templates so you can easily add pictures, links to web pages and YouTube videos.
Both service providers and users can see the status of every ticket. Service providers can assign and close tickets while users can provide feedback.
Infrastructure
Business Model
AAG Back Office
Our solution relies on a suite of robust back office tools and modules. These include data management, APIs and interfaces with your existing CRM, ERP and helpdesk systems, etc. We recognize that success depends on seamless integration with your current infrastructure.
We provide an SaaS (Software as a Service) mobile ticketing application. This includes all the required software and hardware, while harnessing the distributive power and scalability of the cloud. We actively stress test our data security on a daily basis. The mobile apps are compatible with iOS and Android. We are committed to future-proofing for OS upgrades, and even if a popular new OS comes along.
Our business model is simple. There’s a one-time setup fee and a monthly, no commitment, maintenance fee. That’s it. Let’s get started, but you can stop at any time without penalty and without the bind of a long-term contract.
THE AAG MOBILE MODULES
TRANSPORTATION MODULE
The Transportation Module is truly sophisticated as a result of in-depth focus groups and business logic studies. It just works, and it fits your business with the minimum of customization.
If a driver breaks down, GPS data can send them to the nearest garage or alert the nearest tow truck. On the one hand, the driver can report any issues that arise while on the other hand, the operator can inform the driver when the next service is due.
If in an accident, the driver presses the SOS Auto Dialer button. This transfers the driver to the Call Center while transferring their GPS location. The representative provides the driver with all relevant assistance.
AAG Mobile hooks into the car’s entertainment system, which can be built-in or installed by a third party. We interface with the multimedia system so that reporting and receiving information can all be done from within the car.
IN CAR APPLICATION
MOBILE APPLICATION
The mobile application can be used by all family members who use the car. Use it to report any problems, find the location of the nearest garage, call for roadside assistance, manage your service schedule, etc. The app is the hub for managing your car.
MAGIC TICKET
The Magic Ticket harnesses all the power of the car’s OBD system (onboard diagnostics). This includes automatic ticketing with the car informing the helpdesk of a problem. The call center then informs the driver how to resolve the problem, before they even knew the problem existed!
BUILDING MAINTENANCE MODEL​​
Make it easy for staff to report maintenance issues! With the AAG Mobile app they can take a photo of any problem that needs to be fixed and send it straight to the maintenance team. A coordinator allocates the jobs to the relevant people who inform the original reporter when the matter has been resolved. As a final step, the original reporter can give their feedback on the service.
The solution is perfect if you manage just one building or if you are responsible for multiple locations. Analytics allow you to determine which buildings have the most issues, the average time to resolve service calls and the most common faults, etc.
Maintenance managers can use the app to show how they meet their Service Level Agreements based on a wide variety of parameters.
IT HELP DESK MODEL
Whether the printer has run out of toner or the network has crawled to a standstill, users can easily report problems. And in the reverse direction, IT staff can make network and upgrade announcements to all the users via the AAG Mobile app.
As with all AAG Mobile modules, each ticket is assigned to the right person, and the user is updated when the issue has been resolved. The speed of reporting and job allocation improve the user experience for all staff in the loop.